FAQ

HomeAides is a locally owned home care agency and transportation provider serving individuals and families throughout Northwest Pennsylvania. Our services include in-home support, personal care assistance, Alzheimer's and dementia care, respite care, and transportation for medical appointments, errands, social activities, and other essential trips.

HomeAides serves Erie, PA, and surrounding communities throughout Pennsylvania. Contact our team to find out whether home care or transportation services are available in your area.

HomeAides provides services to adults and seniors who need assistance with daily activities, companionship, supervision, or transportation. Services are tailored to the individual's needs, preferences, and eligibility for available payment programs.

Contact us to discuss your situation and determine which services may be appropriate.

Getting started is simple. Contact HomeAides to discuss your needs, ask questions, and learn about available services and payment options.

Before care begins, we work with you to understand your needs, preferences, routines, and expectations. This helps us develop a personalized approach and identify an appropriate caregiver or transportation service.

Home support services generally focus on helping individuals with everyday routines, household activities, companionship, and maintaining a comfortable living environment.

Personal care services involve more direct assistance with activities of daily living, such as bathing, dressing, grooming, and other personal needs.

The appropriate service depends on the individual's abilities, needs, and preferences. HomeAides can help you determine which type of support may be appropriate.

HomeAides provides transportation for adults and seniors who need dependable assistance getting to appointments, activities, and other destinations.

Depending on the trip and the client's needs, transportation may be available for:

• Medical and healthcare appointments
• Social outings and recreational activities
• Shopping and errands
• Personal appointments
• Other approved destinations

HomeAides Transportation can accommodate ambulatory, wheelchair or stretcher needs.Contact HomeAides to discuss your transportation needs and determine service availability.

HomeAides offers transportation services as a separate service from its in-home care offerings. You do not necessarily need to receive home care services to inquire about transportation.Contact our team to confirm availability, service requirements, and payment option s for your particular trip.

We recommend contacting HomeAides as early as possible to discuss your transportation needs and preferred appointment time. Advance notice helps our team coordinate scheduling, driver availability, and any special transportation requirements. Actual availability depends on the date, time, destination, and type of transportation requested.

The assistance available depends on the transportation service arranged and the client's individual needs. When scheduling, please let HomeAides know if you require assistance entering or exiting the vehicle, have mobility limitations, or need other accommodations. Our team can discuss what assistance is available and confirm the arrangements before your trip. 

Absolutely. Family members often contact HomeAides when a loved one needs additional assistance at home or help getting to appointments and activities. Our team can discuss your loved one's needs, explain available services, and help you understand the steps involved in getting started.

HomeAides works with prospective clients to understand their needs, preferences, service requirements, and expectations before services begin. The information needed and any assessment or documentation requirements depend on the type of service and applicable program requirements.

We understand that care and transportation needs can change over time. Contact HomeAides if you need to discuss changes to your schedule, the assistance you receive, or your transportation arrangements.

We will review your request and work with you to determine what adjustments may be available.